Not book related (except I listen to children's books on my IPod) but I have to tip my hat to Apple Computer.
College Entling came home for spring break with a dead IPod. She called Apple who had the shipping box here the next day. We sent the IPod back the next day. The 3rd day, College Entling had a minute by minute reporting from Apple on their exam and diagnosis and then a message that the IPod was being shipped back. Today, day 4, the IPod, Ara Linde, has arrived home.
Now THAT is customer service! I'm impressed.
(FYI, Ara Linde is Elvish for "Noble Singer.")